The Consumer Protection from Unfair Trading Regulations 2008 (CPRs) were largely reinstated in the Digital Markets, Competition and Consumers Act (DMCC Act) from 6 April 2025. The CPRs will apply to unfair commercial practices that took place before this date. These protection from unfair trading provisions address: A general ban on unfair commercial practicesA ban […]
Tag: legislation
Under the Equality Act 2010, customer service providers must treat all individuals equally and fairly, avoiding discrimination, harassment, and victimisation based on protected characteristics. Protected CharacteristicsThe Equality Act identifies nine protected characteristics that cannot be used as a basis for unfair treatment in services: Service providers must ensure that customers are not discriminated against due […]
Ever since I’ve embarked on my journey to marketing myself as an Access Consultant, I’ve had an increasing interest in legislation surrounding Access Consultancy. I believe my BA Degree in History and Politics has sparked this interest. Before then, I had never heard of Access Consultancy. Are WCAG guidelines law?Whilst the WCAG standards themselves do […]
By: Daniella Jade Lowe Ministers and commissioners are both important for ensuring fairness in human rights. They also reinforce diversity. They are appointed by the Queen. The UK has both. However, the difference between a minister and a commissioner, is that a minister is a person who is commissioned by the government for public service, […]
By: Daniella Jade Lowe On December 3, 2020, I was a panelist for a Virtual Conference hosted by the WindReach in Bermuda. This virtual conference was held in honour of ‘International Day of People with Disabilities’. Conference objective: Due to COVID-19, but even before, the needs and voices of People Living with Disabilities were often […]
By: Daniella Jade Lowe What is Equality? Equality is the state of being equal, especially in status, rights, or opportunities. Equality is a human right. It prevents discrimination. It’s all about inclusion. The Equality Act 2010 It was created in 2010. It is comprised of 115 sections, which includes the DDA. Inclusion is a key […]
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