The Digital Markets, Competition and Consumers Act (DMCC Act) aims to regulate competition in digital markets, enhance consumer rights, and provide the Competition and Markets Authority (CMA) with new enforcement powers. Overview of the DMCC ActThe Digital Markets, Competition and Consumers Act 2024 was enacted to address the unique challenges posed by digital markets, where […]
Tag: consumer
The Consumer Protection from Unfair Trading Regulations 2008 (CPRs) were largely reinstated in the Digital Markets, Competition and Consumers Act (DMCC Act) from 6 April 2025. The CPRs will apply to unfair commercial practices that took place before this date. These protection from unfair trading provisions address: A general ban on unfair commercial practicesA ban […]
The Consumer Rights Act 2015 offers important protections for UK consumers, making sure goods and services meet satisfactory quality standards, are fit for their intended use, and match their descriptions. Overview of the Act The Consumer Rights Act 2015 took effect on 1 October 2015, replacing older laws like the Sale of Goods Act and the Supply of […]
Under the Equality Act 2010, customer service providers must treat all individuals equally and fairly, avoiding discrimination, harassment, and victimisation based on protected characteristics. Protected CharacteristicsThe Equality Act identifies nine protected characteristics that cannot be used as a basis for unfair treatment in services: Service providers must ensure that customers are not discriminated against due […]
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